The NACH e-Mandate system facilitates hassle free registration of Standing Instruction by customers through alternate modes to paper based mandate

The National Automated Clearing House (NACH) is a centralised clearing service offered by the National Payments Corporation of India (NPCI) to banks, financial institutions, Corporates and Central and State Governments. The NACH service facilitates electronic automation of inter-bank high volume, low value debit and credit transactions, which are frequent and repetitive in nature, through the NPCI platform. It provides a unified and standardised framework of best practices that eliminates bottle-necks and challenges to electronic transmission for core banking services, at the local and national level.

  • Paperless Digital platform-Creating an authenticated mandate through electronic mode using net Banking /debit card/ Aadhaar card.
  • FAST Processing - Quick authentication-Shorter mandate acceptance cycle
  • Secured - End to end digital-Secured platform
  • Automated - Automated recurring payment- EMI will be automatically be paid from the customer’s account on due date

Note:
The mandate will be routed by the destination bank , after due authentication, to the sponsor bank or by corporate through their sponsor bank to the destination bank with the attributes of customer authentication depending upon the variant of e-Mandate

NACH E-Mandate registration process is a very simple 4 steps procedure. E-Mandate steps are as under :

To start, click on the NACH e-mandate link on our website.

The link takes you to login of e-mandate page. Enter your 15-digit loan account number and the last 4 digits of your registered mobile number. After submitting, you receive an OTP on your registered mobile number. Enter the 6-digit OTP received and click on submit.

After clicking submit, you move to the next step to complete your e-mandate form. The main page has a form, which is auto filled with your personal, loan and EMI details for your ease. The details we need from you are given below:

  • Type of debit account
  • Debit account number
  • Name of the bank
  • Type of authentication mode (Internet Banking/Debit Card)
  • Tick the Terms and Conditions box and then click on submit.

In the last step, you will be taken to the next page. Here, you must check the accuracy of the data provided and your consent to complete the e-mandate form.

After verifying, click proceed to complete the authentication process. You will be redirected to your bank's website where you need to complete the transaction via Internet Banking or Debit Card or Aadhaar card

Once the authentication process is complete you will get the NACH e-mandate receipt and confirmation on your registered email address. Please keep a print of the receipt for your future reference.

COMMON ERRORS/ MISTAKES TO BE AVOIDED DURING E-NACH REGISTRATION

AADHAR RELATED ERRORS

  • Type of errors: Aadhar Number does not have mobile number/ Not linked to Debit account number, etc.,
  • Solution: Ensure that the customer has got a valid AADHAR number mapped with the registered mobile number and linked to the proposed to be debited

DEBTOR ACCOUNT RELATE ERRORS

  • Type of errors: Account Closed/ Frozen/ Inoperative/ Not in regular status, etc.,
  • Solution: Ensure that debtor account is active,kyc completed and if it is saving cum OD type its limit should be updated at banks debit bank end

AUTHENTICATION MODE RELATED ERRORS

  • Type of errors: Debit Card blocked/ hotlisted/ not activated, Internet banking is having only view only facility etc.,
  • Solution: On choosing the name of the payee bank, the authentication mode available with the bank will only be enabled. For instance, on choosing State Bank of India, debit card and net banking will be shown as the available authentication modes. Any one of the authentication modes - debit card/ net banking/ aadhar can be chosen as per the discussion with the customer. Kindly ensure that the customer possess the credentials of the authentication modes as the registration is time constrained. The process has to be completed within 10 mins after clicking the bitly link.
Sl. No Error Description Reason for Error Action Point
1 Previous Request in Progress This error occures when "User have already initiated the first request and now trying sheet second request for same account. Since the 1st request is under process and pending from NPCI". Customer should wait for minimum 2 hours in case of failure of first request for initiation of second request same account.
2 Authentication Failed This error occures when "Customer enter the wrong details while authentication process of his account through debit card or net banking". Request the customer to cross verify the internet banking details debit card details along with transaction password and OTP details
3 Sorry...Some system error has occured, please contact system administrator This error occures due to Technical glitch while processing the NACH request at Bill desk and NPCI". Customer can re-initiate the request after few hours.
4 No such account This error occures when "Customer input the wrong debit account details in the NACH Form at Bank's web page. Once the journey is initiated the account details will be verified by the Destination Bank and if the account details does not match with the account maintained with bank, it shows this error.
5 Debit card Blocked This error occures when "Customer Debit card/Debit account is not active". Customer to cross check the debit card/account details with destination Bank.
6 Technical errors or connectivity issues at bank end This error occures due to Technical glitch while processing the NACH request at Bill desk and NPCI". Customer can re-initiate the request after few hours.
7 Debit card validation failed due to invalid PIN This error occures when "Customer initiate the NACH E-Mandate request but input the wrong debit card PIN while authentication of the transaction". Customer to initiate the journey again after 1 hours of initial request and ensure to input with correct credentials/PIN.
8 Amount of EMI more than limit allowed for the acct This error occures when "EMI amount requested for monthly debit is higher than the debit limit of the customer account at Destination Bank". Customer to contact Destination Bank for the same.
9 Maximum tries exceed for OTP This error occures when "Customer input wrong OTP and the number of OTP tries exceed the number fixed by the Destination Bank". Customer to visit the destination Bank and check the maximum number of tries fixed by the Bank and initiate the NACH E-Mandate request again after 2 hours and ensure input correct OTP within specified limit"
10 Invalid user credentials This error occures when "Customer initiate NACH E-Mandate request but input wrong credentials in account authentication process through Net banking or Debit card mode". Customer to visit the Destination Bank and cross verify the User credentials of Net banking /Debit card from his destination bank. Customer can initiate the NACH E-Mandate request after 2 hours and input only correct credentials in Net Banking or Debit Card mode.
11 Mandate Registration Failed This error occures when "Customer initiate NACH E-Mandate request but the customer request is not verified/failed by the destination Bank due to Restriction in Customer's Bank Account. KYC issue, Internet Banking Issue or any other technical issue. Customer to contact the Destination Bank and cross check the reason for failure of Mandate registration. Once the destination Bank resolves the issue the customer can initiate the request after 2 hours of initial request.
12 Invalid Account Holder Name This error occures when "Customer initiate the NACH E-Mandate request but the loan borrower name (who is applying for NACH E-Mandate) and debit account holder name is not matching during authentication of the transaction through Net Banking/Debit card mode". Customer to initiate the journey again after 2 hours of initial request and ensure to input correct account number in which main applicant is the primary holder in the debit account.
13 Debit card Expired This error occures when "Customer initiate NACH E-Mandate request and Customer Debit card is not active/expired". Customer to visit the Destination Bank and cross check the debit card with destination Bank and get the debit card activated. After activation of Debit card customer can initiate the journey again a
14 No response received from customer while performing transaction This error occures when "Customer initiate NACH E-Mandate request but he does not complete or delay the account authentication process through Net banking or Debit card mode within the stipulated time defined by the destination Bank for Net banking and Debit Card verfication process". Customer can initiate the NACH E-Mandate request after 2 hours and complete the journey in stipulated time.
15 Transaction rejected or cancelled by the customer This error occures when "Customer initiate NACH E-Mandate request but he cancel/reject the account authentication process through Net banking or Debit card mode instead of verifying the authentication process". Customer can initiate the NACH E-Mandate request after 2 hours and complete the journey through sucessfull authentication.
16 Rejected as per customer confirmation This error occures when "Customer initiate NACH E-Mandate request but he cancel/reject the account authentication process through Net banking or Debit card mode instead of verifying the authentication process". Customer can initiate the NACH E-Mandate request after 2 hours and complete the journey through sucessfull authentication.
17 User rejected the transaction on pre-Login page This error occures when "Customer initiate NACH E-Mandate request but he cancel/reject the journey in between without completing the NACH E-Mandate journey". Customer can initiate the NACH E-Mandate request after 2 hours and complete the journey through sucessfull authentication.
18 Account number registered for only view rights in net-banking facility This error occures when "Customer initiate NACH E-Mandate request choosing Net Banking as Authentication mode but Customer account is only provided with view rights in Net Banking facility". Customer to visit the Destination Bank and request for transaction rights in his Net banking Facility with destination Bank. After activation of Transaction rights in Net Banking facility or with debit card details, customer can initiate the NACH E-Mandate request
19 Refer to the branch.KYC not completed This error occures when "Customer initiate NACH E-mandate request but Customer account is not KYC complied and Destination Bank reject the authentication of Net Banking/Debit card to Due KYC non Compliance ". Customer to visit the Destination Bank and update the KYC in his account with destination Bank. When account is activated, customer can initiate the NACH E-Mandate request
20 Account not in regular Status This error occures when "Customer initiate subsequent request after error in 1st request and Customer account is inoperative/dormant/out of order". Customer to visit the Destination Bank and cross check the account details with destination Bank and get the account activated/limit updated. When account is activated, customer can initiate the NACH E-Mandate request
21 Mandate Not Registered_ not maintaining req balance. This error occures when "Customer initiate NACH E-Mandate request but Customer has not maintained proper balance in his account". Customer to visit the Destination Bank and check the balance in his account maintained with destination Bank. In case of low balance Customer to credit sufficied funds in his account and initiate the NACH E-Mandate request.
22 No response received from customer while performin This error occures when "Customer initiate NACH E-Mandate request but he does not complete or delay the account authentication process through Net banking or Debit card mode within the stipulated time defined by the destination Bank for Net banking and Debit Card verfication process". Customer can initiate the NACH E-Mandate request after 2 hours and complete the journey in stipulated time.
23 Not having IB Account This error occures when "Customer initiate NACH E-Mandate request choosing Net Banking as Authentication mode but the Customer account is not registered/provided with Net Banking facility". Customer to visit the Destination Bank and cross check the availability of Net banking Facility in his account with destination Bank. After activation of Net Banking facility or with debit card details, customer can initiate the NACH E-Mandate request
24 Debit card not activated This error occures when "Customer initiate NACH E-Mandate request and Customer Debit card is not active/expired". Customer to visit the Destination Bank and cross check the debit card with destination Bank and get the debit card activated. After activation of Debit card customer can initiate the journey again
25 Account Inoperative or dormant This error occures when "Customer initiate NACH E-Mandate request and Customer account is inoperative/dormant". Customer to visit the Destination Bank and cross check the account details with destination Bank and get the account activated. When account is activated, customer can initiate the NACH E-Mandate request
26 Mandate registration Failed.Please contact your home branch This error occures when "Customer initiate NACH E-Mandate request but the customer request is not verified/failed by the destination Bank due to Restriction in Customer's Bank Account. KYC issue, Internet Banking Issue or any other technical issue". Customer to contact the Destination Bank and cross check the reason for failure of Mandate registration. Once the destination Bank resolves the issue the customer can initiate the request
27 user rejected the transaction on pre-login page This error occures when "Customer initiate NACH E-Mandate request but he cancel/reject the journey in between without completing the NACH E-Mandate journey". Customer can initiate the NACH E-Mandate request after 2 hours and complete the journey through sucessfull authentication.
28 Account number not registered with net-banking facility This error occures when "Customer initiate NACH E-Mandate request choosing Net Banking as Authentication mode but the Customer account is not registered/provided with Net Banking facility". Customer to visit the Destination Bank and cross check the availability of Net banking Facility in his account with destination Bank. After activation of Net Banking facility or with debit card details, customer can initiate the NACH E-Mandate request
29 No response received from customer while performing mandate registration This error occures when "Customer initiate NACH E-Mandate request but he does not complete or delay the account authentication process through Net banking or Debit card mode within the stipulated time defined by the destination Bank for Net banking and Debit Card verfication process". Customer can initiate the NACH E-Mandate request after 2 hours and complete the journey in stipulated time.
30 User rejected the transaction on pre-login page This error occures when "Customer initiate NACH E-Mandate request but he cancel/reject the journey in between without completing the NACH E-Mandate journey". Customer can initiate the NACH E-Mandate request after 2 hours and complete the journey through sucessfull authentication.
31 OTP invalid This error occures when "Customer initiate NACH E-Mandate request and Customer entered wrong OTP in account authentication process through Net banking or Debit card mode". Customer to initiate the NACH E-Mandate request again after 2 hours and ensure input correct OTP"
32 Debit card validation failed due to_Invalid card number This error occures when "Customer initiate the NACH E-Mandate request but input the wrong debit card number while authentication of the transaction and try to proceed further". Customer to initiate the journey again after 2 hours of initial request and ensure to input with correct credentials/Card Number.
33 Mandate registration failed. Please contact your home branch This error occures when "Customer initiate NACH E-Mandate request but the customer request is not verified/failed by the destination Bank due to Restriction in Customer's Bank Account. KYC issue, Internet Banking Issue or any other technical issue. Customer to contact the Destination Bank and cross check the reason for failure of Mandate registration. Once the destination Bank resolves the issue the customer can initiate the request
34 Mandate Registration Failed.do_not_honor This error occures when "Customer initiate NACH E-Mandate request but the customer request is not verified/failed by the destination Bank due to Restriction in Customer's Bank Account. KYC issue, Internet Banking Issue or any other technical issue. Customer to contact the Destination Bank and cross check the reason for failure of Mandate registration. Once the destination Bank resolves the issue the customer can initiate the request
35 Invalid EMail Id This error occures when "Customer initiate the NACH E-Mandate request but there is Invalid Email Id or No email Id is given in customer ID of the loan borrower. Customer to visit the branch and get his correct email id mandatorily updated in his loan account. Once email id is updated customer can initiate the NACH E-mandate again after 5 hours of initial request.
36 Debit Card validation failed due to invalid card number This error occures when "Customer initiate the NACH E-Mandate request but input the wrong debit card number while authentication of the transaction and try to proceed further". Customer to initiate the journey again after 2 hours of initial request and ensure to input with correct credentials/Card Number.
37 Account frozen This error occures when "Customer initiate NACH E-Mandate request and Customer account is freeze/blocked". Customer to visit the Destination Bank and cross check the account details with destination Bank and get the account activated. When account is activated, customer can initiate the NACH E-Mandate request
38 Debit card validation failed due to_Invalid PIN Debit card validation failed due to_Invalid PIN This error occures when "Customer initiate the NACH E-Mandate request but input the wrong debit card PIN while authentication of the transaction". Customer to initiate the journey again after 5 hours of initial request and ensure to input with correct credentials/PIN.
39 Mandate Registration Failed.card_not_enabled_for_ecommerce This error occures when "Customer initiate the NACH E-Mandate request and input the Debit card details but the card was not active for e-commerce/online transactions". Customer to visit the Destination Bank and get the debit card avtivated for e-commerce/online transactions. After activation customer to initiate the journey afer 2 hours
40 Invalid CVV This error occures when "Customer initiate the NACH E-Mandate request but input the debit card with wrong CVV while authentication of the transaction and try to proceed further". Customer to initiate the journey again after 5 hours of initial request and ensure to input with correct credentials/Card CVV.
41 Reponse not received within the TAT from NPCI This error occures when "Customer initiate NACH E-Mandate request but there is a delay from NPCI in processing the file". Customer can initiate the NACH E-Mandate request after 5 hours and complete the journey.
42 Time expired for OTP This error occures when "Customer initiate NACH E-Mandate request and Customer enter OTP after the expiry of OTP in account authentication process through Net banking or Debit card mode". Customer to initiate the NACH E-Mandate request again after 2 hours and ensure input correct OTP within specified time to ensure verification of OTP before expiry"
43 No response received from the customer while performing the mandate registration. This error occures when "Customer initiate NACH E-Mandate request but he does not complete or delay the account authentication process through Net banking or Debit card mode within the stipulated time defined by the destination Bank for Net banking and Debit Card verfication process". Customer can initiate the NACH E-Mandate request after 2 hours and complete the journey in stipulated time.
44 Not a CBS act no.or old act no.represent with CBS no This error occures when "Customer initiate NACH E-Mandate request but account given for debit of EMI is old/non CBS/wrong/invalid account number". Customer to visit the Destination Bank and cross check the account details with destination Bank. Customer can initiate the NACH E-Mandate request after 5 hours of initial request and input the correct account number.
45 Account Holder Name Mismatch with CBS This error occures when "Customer initiate the NACH E-Mandate request but the loan borrower name (who is applying for NACH E-Mandate) and debit account holder name is not matching during authentication of the transaction through Net Banking/Debit card mode". Customer to initiate the journey again after 2 hours of initial request and ensure to input correct account number in which main applicant is the primary holder in the debit account.
46 No Such Account This error occures when "Customer initiate NACH E-Mandate request but account given for debit of EMI is old/non CBS/wrong/invalid account number". Customer to visit the Destination Bank and cross check the account details with destination Bank. Customer can initiate the NACH E-Mandate request after 2 hours of initial request and input the correct account number.
47 Debit card validation failed due to_Invalid expiry date This error occures when "Customer initiate the NACH E-Mandate request but input the wrong debit card expiry date while authentication of the transaction and try to proceed further". Customer to initiate the journey again after 2 hours of initial request and ensure to input with correct credentials/Card expiry date.
48 Debit card validation failed due to_Invalid cardno This error occures when "Customer initiate the NACH E-Mandate request but input the wrong debit card number while authentication of the transaction and try to proceed further". Customer to initiate the journey again after 2 hours of initial request and ensure to input with correct credentials/Card Number.
49 Mandate Registration Failed.unable_to_authorize This error occures when "Customer initiate NACH E-Mandate request but the customer request is not verified/failed by the destination Bank due to Restriction in Customer's Bank Account. KYC issue, Internet Banking Issue or any other technical issue. Customer to contact the Destination Bank and cross check the reason for failure of Mandate registration. Once the destination Bank resolves the issue the customer can initiate the request after 2 hours of initial request.
50 Sorry we are unable to process your request right now, please try after some time. This error occures due to Technical glitch while processing the NACH request at Bill desk and NPCI". Customer can re-initiate the request after 5 hours.
51 Mandate Registration Failed. Please contact your home branch This error occures when "Customer initiate NACH E-Mandate request but the customer request is not verified/failed by the destination Bank due to Restriction in Customer's Bank Account. KYC issue, Internet Banking Issue or any other technical issue. Customer to contact the Destination Bank and cross check the reason for failure of Mandate registration. Once the destination Bank resolves the issue the customer can initiate the request .
52 OTP Verification Failure This error occures when "Customer initiate NACH E-Mandate request and Customer entered OTP in account authentication process through Net banking or Debit card mode and failure occured in OTP verification". Customer to initiate the NACH E-Mandate request again after 2 hours and ensure input correct OTP"
53 Account blocked This error occures when "Customer initiate NACH E-Mandate request and Customer account is inoperative/freeze/blocked". Customer to visit the Destination Bank and cross check the account details with destination Bank and get the account activated. When account is activated, customer can initiate the NACH E-Mandate request
54 Mandate Registration Failed. Please contact your home branch. This error occures when "Customer initiate NACH E-Mandate request but the customer request is not verified/failed by the destination Bank due to Restriction in Customer's Bank Account. KYC issue, Internet Banking Issue or any other technical issue. Customer to contact the Destination Bank and cross check the reason for failure of Mandate registration. Once the destination Bank resolves the issue the customer can initiate the request after 5 hours of initial request.
55 Bank Restricts Duplicate request.No such account This error occures when "Customer initiate 2nd request after error in 1st request and inputing the wrong debit account details in the NACH Form at Bank's web page. Once the journey is initiated the account details will be verified by the destination Bank and if the account details does not match with the account maintained with bank, it shows this error. Customer to cross verify his account details with destination bank and try after 5 hours
56 Bank Restricts Duplicate request.Debit card Blocked This error occures when "Customer initiate subsequent request after error in 1st request and Customer Debit card/Debit account is not active". Customer to visit the Destination Bank and cross check the debit card/account details with destination Bank.
57 Bank Restricts Duplicate request.Mandate Registration Failed_Please contact your home branch This error occures when "Customer initiate subsequent request after error in 1st request but the customer request is not verified/failed by the destination Bank due to Restriction in Customer's Bank Account. KYC issue, Internet Banking Issue or any other technical issue. Customer to contact the Destination Bank and cross check the reason for failure of Mandate registration. Once the destination Bank resolves the issue the customer can initiate the request after 5 hours of initial request.
58 Bank Restricts Duplicate request.Debit card Expired This error occures when "Customer initiate subsequent request after error in 1st request and Customer Debit card/Debit account is not active/expired". Customer to visit the Destination Bank and cross check the debit card/account details with destination Bank. After activation of Debit card customer can initiate the journey again after 5 hours.
59 Merchant Signature validation failed This error occures due to Technical glitch while processing the NACH request at Bill desk and NPCI". Customer can re-initiate the request after 5 hours.
60 Bank Restricts Duplicate request.Account not in regular Status This error occures when "Customer initiate subsequent request after error in 1st request and Customer account is not in regular status or inactive". Customer to visit the Destination Bank and cross check the account details with destination Bank. When account is activated/regularized/limit updated, customer can initiate the NACH E-Mandate request
61 Bank Restricts Duplicate request.Account Inoperative This error occures when "Customer initiate subsequent request after error in 1st request and Customer account is inoperative/dormant". Customer to visit the Destination Bank and cross check the account details with destination Bank and get the account activated. When account is activated, customer can initiate the NACH E-Mandate request anytime atleast after 5 hours of initial request
62 Bank Restricts Duplicate request.Account Number not registered with Net-banking facility This error occures when "Customer initiate subsequent request after error in 1st request choosing Net Banking as Authentication mode and Customer account is not registered/provided with Net Banking facility". Customer to visit the Destination Bank and cross check the availability of Net banking Facility with destination Bank. After activation of Net Banking facility or with debit card details, customer can initiate the NACH E-Mandate request after 5 hours of initial request
63 Bank Restricts Duplicate request.No response received from customer while performing transaction This error occures when "Customer initiate subsequent request after error in 1st request and Customer does not complete or delay the account authentication process through Net banking or Debit card mode within the stipulated time defined by the destination Bank for Net banking and Debit Card verfication process". Customer can initiate the NACH E-Mandate request after 5 hours and complete the journey in stipulated time.
64 Bank Restricts Duplicate request.Authentication Failed This error occures when "Customer initiate subsequent request after error in 1st request and Authentication through Net Banking or Debit Card is failed at Destinatio Bank". Customer to initiate the NACH E-Mandate request after 5 hours of initial request
65 Bank Restricts Duplicate request.Refer to the branch_KYC not completed This error occures when "Customer initiate subsequent request after error in 1st request and Customer account is not KYC complied and Destination Bank reject the authentication of Net Banking/Debit card to Due KYC non Compliance ". Customer to visit the Destination Bank and update the KYC in his account with destination Bank. When account is activated, customer can initiate the NACH E-Mandate request after 5 hours of initial request.
66 Bank Restricts Duplicate request.Debit card not activiated This error occures when "Customer initiate subsequent request after error in 1st request and Customer Debit card is not active/expired". Customer to visit the Destination Bank and cross check the debit card with destination Bank and get the debit card activated. After activation of Debit card customer can initiate the journey again after 5 hours.
67 Bank Restricts Duplicate request.Account frozen This error occures when "Customer initiate subsequent request after error in 1st request and Customer account is freeze/inoperative". Customer to visit the Destination Bank and cross check the account details with destination Bank. When account is activated, customer can initiate the NACH E-Mandate request after 5 hours of initial request.
68 Bank Restricts Duplicate request.Browser closed by customer in mid transaction This error occures when "Customer initiate subsequent request after error in 1st request and Customer does not complete the account authentication process through Net banking or Debit card mode and close the browser". Customer can initiate the NACH E-Mandate request after 5 hours and complete the journey.
69 Bank Restricts Duplicate request.Invalied User Credentials This error occures when "Customer initiate subsequent request after error in 1st request but input wrong credentials in account authentication process through Net banking or Debit card mode". Customer to visit the Destination Bank and cross verify the User credentials of Net banking /Debit card from his destination bank. Customer can initiate the NACH E-Mandate request after 5 hours and input only correct credentials in Net Banking or Debit Card mode.
70 Bank Restricts Duplicate request.Transaction rejected or cancelled by the customer This error occures when "Customer initiate subsequent request after error in 1st request and Customer rejected or cancelled the account authentication process through Net banking or Debit card mode". Customer can initiate the NACH E-Mandate request after 5 hours and complete the journey.
71 Mandate Registration Failed.caf_not_found This error occures due to Technical glitch while processing the NACH request at Bill desk and NPCI". Customer can re-initiate the request after 5 hours.
72 Mandate Registration Failed.format_error This error occures due to Technical glitch while processing the NACH request at Bill desk and NPCI". Customer can re-initiate the request after 5 hours.
73 Bank Restricts Duplicate request.Maximum tries exceeded for OTP This error occures when "Customer initiate subsequent request after error in 1st request and Customer entered wrong OTP multiple times in account authentication process through Net banking or Debit card mode and OTP exceeds the number of OTP tries fixed by the Destination Bank". Customer to visit the destination Bank and check the maximum number of tries fixed by the Bank and initiate the NACH E-Mandate request again after 5 hours and ensure input correct OTP within specified limit"